Please read these Terms & Conditions ("Terms", "Agreement") carefully before using AI Sales Agent, developed and operated by Solution Clime. By registering an account, starting a free trial, or accessing our services, you agree to be legally bound by these terms.
1 Account Registration & Eligibility
To access the platform, you must register for a tenant merchant account. By creating an account, you represent and warrant that:
- You are at least 18 years of age and possess full legal capacity to enter into binding agreements.
- All information provided during registration (Store Name, Owner Name, Email, Phone Number) is truthful, accurate, and kept updated.
- You are solely responsible for maintaining the confidentiality of your login credentials and for all activities occurring under your store account.
- You must notify us immediately of any suspected unauthorized access or security breach.
2 14-Day Free Trial & Subscription Billing
14-Day Full Access Trial: New merchants are entitled to a 14-day free trial of our platform without requiring upfront payment information. During the trial period, you enjoy unrestricted access to all core engines including AI Messenger agents, 1-page funnels, POS, and courier integrations.
Subscription Plans: Following the trial, continued access requires an active paid subscription (Starter, Professional, or Enterprise) billed on a monthly or annual cycle.
Transparent Pricing & 0% Sales Commission: We charge zero percent (0%) commission on sales generated through your store, funnels, or Messenger bot. You pay only the recurring software subscription fee.
Renewals: Subscriptions renew automatically at the conclusion of each billing period unless cancelled through your dashboard prior to the renewal date.
3 Acceptable Use & Merchant Responsibilities
Merchants are solely responsible for all commerce activities conducted through their tenant webstore, sales funnels, and AI bot interactions:
Prohibited Activities
- Selling counterfeit, illegal, restricted, or hazardous goods.
- Running fraudulent or deceptive advertising schemes or Ponzi activities.
- Sending unsolicited bulk spam messages through Meta Messenger or WhatsApp APIs in violation of Meta Anti-Spam policies.
- Attempting to bypass multi-tenant security barriers, reverse engineer, or perform denial-of-service attacks on our infrastructure.
4 AI Sales Agent Usage & Order Generation
Our platform employs advanced Natural Language Processing (NLP) models to interact with shoppers on your Facebook Pages and Instagram accounts:
- Catalog Accuracy: The AI references your store products, variations, inventory counts, and pricing. You are responsible for ensuring catalog data entered into the system is accurate.
- Order Confirmation: Once a shopper provides delivery name, phone, and address, our AI automatically creates a confirmed order in your dashboard. You retain full control to review, edit, cancel, or dispatch orders.
- Customer Service Standards: You agree to provide reasonable after-sales support and honor legitimate customer orders generated by the system.
5 Third-Party Integrations (Meta, Couriers, Payments)
Our platform integrates with external service providers (Meta Platforms, Steadfast Courier, Pathao Courier, SSLCommerz, bKash). You acknowledge and agree that:
- Your use of integrated third-party services is governed by their respective terms of service and developer guidelines.
- Solution Clime is not responsible for temporary disruptions, policy changes, API outages, or courier delivery delays caused directly by third-party providers.
6 Intellectual Property Rights
Platform IP: All rights, title, and interest in and to the AI Sales Agent software, codebases, algorithms, UI designs, brand marks, and documentation belong exclusively to Solution Clime.
Merchant Data IP: You retain complete ownership of all trademarks, logos, product photos, descriptions, and customer databases you upload to your store. You grant us only the limited license necessary to host, process, and display your store content to operate the service.
7 Service Availability & Limitation of Liability
We strive for 99.9% service availability with high-availability cloud infrastructure. However, services are provided on an "as is" and "as available" basis.
To the maximum extent permitted by applicable law, Solution Clime shall not be liable for any indirect, incidental, punitive, or consequential damages (including loss of business profits, customer disputes, or courier handling issues) arising from the use or inability to use the platform.
8 Cancellation & Account Termination
You may cancel your subscription at any time through your dashboard settings. Upon cancellation, your access remains valid until the end of your current billing period. We reserve the right to suspend or terminate accounts that violate our Acceptable Use Policy, engage in fraudulent commerce, or compromise platform security.
9 Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the People's Republic of Bangladesh. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in Dhaka, Bangladesh.
For legal questions or formal notices: [email protected]