Because AI Sales Agent is a cloud-hosted Software-as-a-Service (SaaS) platform, traditional physical "returns" apply differently to our digital software subscriptions, optional hardware bundles, and independent merchant storefronts. Please review the specific sections below.
1 Digital Software & Subscription Services
Our cloud platform (including AI Messenger bots, 1-page funnels, POS cloud software, and courier automation) consists of intangible digital services delivered instantly upon account activation:
- 14-Day Free Evaluation Window: To ensure our platform meets your operational requirements, every new tenant is granted a 14-day fully featured free trial prior to any payment commitment.
- Digital Service Nature: Once a paid billing cycle has commenced, digital software access cannot be physically returned. Instead, you may cancel your subscription at any time to prevent future billing cycles.
- Service Continuity Until Expiry: When you cancel a subscription, your store and AI services will continue operating normally until the end of your prepaid billing period.
2 Hardware & In-Store POS Equipment (When Purchased Directly)
If you purchase official hardware equipment directly from Solution Clime (such as thermal receipt printers, barcode label printers, or barcode scanners):
7-Day Replacement Period
If your hardware arrives with manufacturing defects or internal electronic malfunction, you are eligible for an immediate replacement within 7 calendar days of receiving delivery.
Condition Requirements
Hardware must be returned with all original packaging, power adapters, USB cables, roll spindles, and instructional manuals without physical damage or signs of abuse.
3 Customer Returns for Products Sold by Tenant Stores
Important Merchant Platform Distinction
AI Sales Agent is an e-commerce technology infrastructure provider. We do not manufacture, store, ship, or sell physical consumer goods directly to end shoppers.
Each merchant operating their independent store or sales funnel establishes their own return, exchange, and warranty policy for consumer goods. Shoppers seeking returns for apparel, electronics, cosmetics, or other items must contact the specific store or Facebook page from which the item was ordered.
Our platform provides merchants with built-in tools to facilitate smooth customer returns, including Return Request Management, Stock Restocking, and Steadfast / Pathao Reverse Courier Pickups.
4 Hardware Return & Replacement Procedure
To initiate a return or warranty exchange for eligible hardware items:
- Send an email to [email protected] with subject
"Hardware Return - [Your Store Name]". - Include your Invoice Number, a short video or photo demonstrating the defect, and serial number.
- Our hardware support team will inspect the issue within 24–48 hours and provide return shipping dispatch instructions or arrange courier pickup.
5 Questions Regarding Returns
For any queries related to software subscriptions or hardware exchanges, please contact our support desk: