We believe in providing total transparency. AI Sales Agent provides a 14-day fully featured free trial for every new merchant account without requiring credit card or payment authorization upfront. You can test all AI bots, 1-page funnels, POS capabilities, and courier features before spending a single penny.
1 Eligibility for Subscription Refunds
Because customers can evaluate the software thoroughly during the 14-day free trial, subscription fees are generally non-refundable once billed. However, we consider full or partial refunds under the following specific circumstances:
- Accidental Duplicate Billing: If our automated billing system or payment gateway accidentally processed a double charge for the same billing period, the excess transaction will be refunded immediately in full.
- Critical Service Outage: If verified platform technical failure directly caused complete service unavailability exceeding 72 consecutive hours and our engineering team was unable to restore core operations.
- First-Time Billing Dispute: If you were automatically billed for a subscription renewal and submit a refund request within 48 hours of the billing timestamp, provided zero AI messages, orders, or courier dispatches occurred during that new period.
2 Non-Refundable Services
The following items and charges are strictly non-refundable:
Pro-rated refunds are not issued for unused days during an active monthly or annual billing period once 7 days have passed.
Domain registration fees paid to ICANN domain registrars cannot be cancelled or refunded once registered.
WhatsApp Business API credits or SMS top-up balances consumed via external telecom aggregators.
Delivery charges billed directly by Steadfast, Pathao, or other courier merchant accounts.
3 Cancelling Your Recurring Subscription
You have total freedom to cancel your subscription at any time without having to call or wait for manual approvals:
- Log in to your store admin panel at
/login. - Navigate to Settings > Billing & Subscriptions.
- Click "Cancel Subscription".
- Your account will remain fully operational until the end of your prepaid period, and no further automated renewal fees will be billed.
4 How to Request a Refund & Processing Timeline
If your situation meets our refund eligibility criteria:
Email [email protected] with the subject "Refund Request - [Your Store Slug]" and include:
- Registered Merchant Name & Email
- Transaction Reference ID / SSLCommerz Bank Transaction ID
- Date and Amount of Charge
- Clear explanation of the request reason
Processing Timeline: Our billing department reviews all refund requests within 48 business hours. Approved refunds are credited back to your original payment method (bKash, Nagad, Visa, Mastercard) via SSLCommerz within 5 to 10 banking business days.
5 Billing Assistance
For any billing inquiries, plan upgrade adjustments, or payment issues, our billing desk is available 24/7: