At AI Sales Agent (a software service owned and operated by Solution Clime), we are committed to safeguarding your privacy and ensuring maximum security for your store data, customer interactions, and e-commerce records. This Privacy Policy outlines what information we collect, how it is processed, and your rights regarding your data.
1 Who We Are & Scope of Service
This Privacy Policy applies to all services offered through AI Sales Agent (hereinafter referred to as "the Platform", "we", "us", or "our"), accessible via central web domains and merchant subdomains.
Our platform provides an autonomous multi-channel commerce operating system allowing business owners ("Merchants" or "Tenants") to operate online storefronts, 1-page sales funnels, retail POS systems, and automated Meta (Facebook & Instagram) AI messaging agents.
2 Information We Collect
Depending on how you interact with our platform, we collect the following categories of personal and operational information:
Merchant Account Information
- Owner Full Name, Email, and Phone Number
- Store Name, URL Subdomain, and Custom Domain
- Store physical address, business category, and brand logo
- Encrypted login passwords and 2FA authentication tokens
Meta (Facebook & Instagram) Data
- Connected Facebook Page ID & Instagram Business Account ID
- Page access tokens (encrypted at rest)
- Webhook messages & comments received from shoppers
- Messenger PSID (Page-Scoped ID) for conversation continuity
Shopper / End-User Order Data
- Customer delivery name, phone number, and address
- Products ordered, quantities, color/size variations
- Courier delivery tracking tokens (Steadfast, Pathao)
- Order invoices and transaction reference IDs
Payment & Financial Information
- Payment tokens processed via SSLCommerz, bKash, Nagad
- We never store full credit or debit card numbers on our servers
- Merchant subscription invoices and billing history
3 Meta Platform Terms & Graph API Limited Use Disclosures
In accordance with Meta Platform Terms and Developer Policies, our access and use of Facebook & Instagram data is strictly constrained as follows:
- Sole Purpose: Data received via Meta Graph APIs and Webhooks is exclusively used to operate your AI customer service assistant, reply to inquiries, and record shopper orders on behalf of the authorized merchant.
- No Sale of Data: We never sell, lease, or broker any Facebook or Instagram user data or messages to advertisers, data brokers, or third parties.
- No Surveillance or Profiling: We do not track users across unrelated platforms or build cross-app advertising profiles.
- Immediate De-authorization: If a merchant disconnects their Facebook Page or removes app permissions, all active page tokens are invalidated immediately.
4 Multi-Tenant Architecture & Data Security
Our platform is built upon modern enterprise multi-tenancy architecture:
- Database Isolation: Each merchant operates within an isolated tenant data perimeter, preventing cross-tenant leakage of customer data, product catalogs, or invoices.
- Encryption in Transit & at Rest: All web traffic is forced through 256-bit TLS/SSL encryption. API keys, courier tokens, and third-party secrets are encrypted at rest using AES-256 standards.
- Automated Backups: Secure encrypted daily backups are maintained with disaster recovery failover.
5 Third-Party Sub-processors
To fulfill our core platform services, we collaborate with trusted infrastructure and business partners:
| Partner | Service Role | Data Processed |
|---|---|---|
| Meta Platforms, Inc. | Messenger & Instagram Graph API | Page messages, post comments, customer PSID |
| SSLCommerz / bKash / Nagad | Payment Gateway Processing | Payment verification tokens, amounts, order IDs |
| Steadfast & Pathao Courier | Automated Courier Dispatch | Recipient name, delivery address, parcel COD value |
| SendGrid / Twilio | Transactional Email Dispatch | Merchant email, verification links, invoices |
6 Your Privacy Rights & Data Deletion
Depending on applicable privacy regulations (such as GDPR, CCPA, and national ICT standards), you possess full control over your personal data:
- Right to Access & Rectify: You may view and edit your profile, products, and store settings at any time in your Admin Dashboard.
- Right to Erasure (Data Deletion): You may request complete erasure of your store, Facebook bot history, or shopper records at any time.
- Dedicated Deletion Instructions: Visit our step-by-step User Data Deletion page to submit an erasure request or revoke Facebook permissions directly.
7 Contact Our Data Protection Officer (DPO)
If you have questions, feedback, or compliance concerns regarding this Privacy Policy, please reach out to our privacy office:
Solution Clime Data Protection Office
Product: AI Sales Agent
Email: [email protected]
Location: Dhaka, Bangladesh